![]() ![]() Experts say its important to know the fine print before proceeding. Smith says his son thought this was the end of it.Ī copy of the host's cancellation policy. So Smith's son immediately responded, "OK, I'll have to look elsewhere, thanks for the consideration." Smith's son eventually asked Yvan, the representative, to price match a lower-priced apartment, but Yvan refused. The two parties then went back and forth a few times negotiating potential dates and talking about the price, according to messages provided by Smith. ![]() The rent was listed at more than $3,000 per month.Īlmost exactly 12 hours later, on the morning of Jan. 6, the host's representative accepted the request. 5 about a studio apartment in Toronto's entertainment district by clicking the "Reserve" button on the listing. The limit on his student card was too small, so he used his dad's card. When his son set up his account, he needed a credit card. Smith says his son was having a hard time finding a place to rent in Toronto this summer, so he decided to search the listings on Airbnb. ![]() "(But) I worry about others who have had similar experiences to our son, and who don't have the wherewithal, other resources or the support to pursue a proper resolution." First-time user "We're happy, relieved that the matter has been properly resolved," said Smith. In an email, Airbnb told CBC News the host had agreed to the refund. Then the same day that CBC News reached out to the host and Airbnb, the family learned they would be getting their money back. Steve Smith's son messaged the host he was no longer interested in this Toronto summer rental, yet he was still charged a $3,322 fee for not hitting 'cancel' in time. ![]()
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